Refund policy

We have a 10 day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging/gift box. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at crimsonrosecottage@gmail.com. Please note that returns will need to be sent to the following address: PO BOX 134, Winton 9741, Southland, New Zealand.

**Items sent back to us without first requesting a return will not be accepted. 

**Please carefully re-package and ship in a bubble mailer for protection.

**If your item arrives back damaged due to insufficient packaging we will NOT issue you a refund, please make sure it's carefully packaged.

**Please send us an email with the tracking number so we know it's on the way: crimsonrosecottage@gmail.com 

You can always contact us for any return question at crimsonrosecottage@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We also do not accept returns on earrings or hair accessories due to hygiene issues, sorry.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at crimsonrosecottage@gmail.com.

 

We are not responsible for any lost or stolen items that occur during shipping, thank you for understanding.

We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.